This Refund Policy explains how Amit Jaiswal ("we", "us", "our") handles cancellations and refunds for our digital marketing services.
1. Nature of Services
Our services involve strategy, time, expertise, and third-party ad spend (Google Ads, Meta Ads, etc.). Because work and resources are committed from the start of an engagement, refunds are handled differently than for physical products.
2. Advance / Setup Fees
Advance payments cover initial research, strategy planning, account setup, and campaign configuration. Once this work has commenced, advance/setup fees are generally non-refundable.
3. Monthly Retainers
For ongoing monthly retainer services (SEO, paid ads management, etc.), fees for the current billing month are non-refundable once work for that month has begun. You may cancel future months by providing written notice as per the agreed notice period in your service agreement.
4. Ad Spend
Any budget allocated directly to advertising platforms (Google, Meta, etc.) is separate from our service fees and is generally non-refundable once spent, in line with those platforms' own policies.
5. Eligible Refund Situations
A full or partial refund may be considered if:
- Work on the agreed deliverables has not yet commenced, or
- We are unable to deliver the agreed service due to circumstances within our control.
6. Non-Refundable Situations
Refunds will not be issued for dissatisfaction with marketing results where the agreed strategy was executed as planned, for delays caused by the client (late feedback, access, or approvals), or for third-party platform costs already spent.
7. How to Request a Refund
To request a refund, please email us with your name, project details, and reason for the request. We aim to review and respond to all refund requests within 7 business days.
8. Changes to This Policy
We may update this Refund Policy from time to time. The updated version will be posted on this page with a revised date.
9. Contact Us
Email: hello@amitjaiswal.me
Phone: +91 5624063332
Address: New Delhi, India